Small Business Consultation Service
Through an in-person sampling of several customer engagement opportunities as well your written service protocols, I will provide you with a list of actions you can take to help improve customer relations as well identify existing strengths on which to capitalize. I will also share with you common sales & service failures and solutions for success.
Customer Engagement Training Sessions
Through on-site training and/or after hours group training, I can equip your sales & service teams with the perspective and skill necessary for successful customer interaction.
This is perfect for anyone who lacks confidence or experience conversing and engaging with others. Whether a young adult entering "the real world" or a business professional wanting to grow, these one-on-one sessions are a great opportunity to learn how to effectively communicate with people in every area of your life.
Business Association Presentations
This is an opportunity for the leaders in your small business community to hear the principles and benefits of developing a Relationally Driven approach to customer service. This is perfect for local Chambers of Commerce and other small business associations responsible for helping their membership gain a competitive advantage.