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manners

Survey Says (we've got some work to do) by Dwayne Castle

Survey Says (we've got some work to do) by Dwayne Castle

A small business will never compete with big box retailers, corporate franchises, or the on-line retail industry if people don't like to frequent the establishment. The good news is... READ MORE

Say What? (The Importance of Manners) by Dwayne Castle

Say What? (The Importance of Manners) by Dwayne Castle

I want small-businesses to succeed. In order for that to happen, they need to be able to compete with the major chains, big box stores, and online retailers. It won't happen if customers don't feel good about being in your presence.

Boots and Handshakes (six starters to better service)

Boots and Handshakes (six starters to better service)

We live in such an impersonal world- “Take a number. We will be with you shortly. Next!”  I don’t want to take a number. I don’t want to BE a number. Chris made me feel like an individual.