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customer service

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

Over the course of the last few generations, we've lost our understanding of how to connect with others. In this social era, thanks in large part to technology, we've unlearned the art of being social. We've grown in our ability to manipulate people to get what we want, and we've lost our conflict resolution skills as well as our ability to...”

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."

I'm Not An Idiot (but even if I was...) by Dwayne Castle

I'm Not An Idiot (but even if I was...) by Dwayne Castle

Here is a tip for small business owners and anybody involved in any aspect of the sales and service departments of any business- don't make your customer look or feel stupid. It's bad for business.

Getting Personal (with the sissy coffee)

Getting Personal (with the sissy coffee)

When you demonstrate a sincere happiness at serving others, people want to be near you and I don't need to spell out for you why that is good for your small business.

Major Retail Closures (an opportunity for small business)

Major Retail Closures (an opportunity for small business)

There will always be people who prefer to shop at a physical location. With so many retail closures, there are many customers looking for a new retail shopping home. The small business that learns to not take their customers for granted, but to engage them as people stand to gain the most.