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Putting Others First (It's not about you)

Putting Others First (It's not about you)

"...we all need to be able to vent and get things out of our system. How about not doing that to the stranger who has chosen to spend his time and money with you. That is not a relationally driven experience and it certainly is NOT good for business."

Boots and Handshakes (six starters to better service)

Boots and Handshakes (six starters to better service)

We live in such an impersonal world- “Take a number. We will be with you shortly. Next!”  I don’t want to take a number. I don’t want to BE a number. Chris made me feel like an individual.