"As people who encounter others on a daily basis, we can't prevent people from making snap judgments about us...We can, however, control how we handle our snap judgments of others."
I'm not on a crusade to end social media or texting but I am on a mission to make us more aware of the people in front of us than the happenings on our devices.
A small business will never compete with big box retailers, corporate franchises, or the on-line retail industry if people don't like to frequent the establishment. The good news is... READ MORE
I want small-businesses to succeed. In order for that to happen, they need to be able to compete with the major chains, big box stores, and online retailers. It won't happen if customers don't feel good about being in your presence.
Generally speaking, we have forgotten how to deliver an appropriate expression of remorse. That is, if we even deliver one at all. I've received plenty of poorly executed apologies (and probably delivered more than a few). Let's talk about some of them.
When you demonstrate a sincere happiness at serving others, people want to be near you and I don't need to spell out for you why that is good for your small business.