relationships

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

Over the course of the last few generations, we've lost our understanding of how to connect with others. In this social era, thanks in large part to technology, we've unlearned the art of being social. We've grown in our ability to manipulate people to get what we want, and we've lost our conflict resolution skills as well as our ability to...”

EVERYDAY FANCY (don't wait for special) by Dwayne Castle

EVERYDAY FANCY (don't wait for special) by Dwayne Castle

“Sometimes, it seems, we wait for special occasions or special people to give our best.  It's almost like we think good character (kindness, empathy, patience, etc.) is in limited supply, so we save it for our friends and family or for those we believe will somehow benefit us.”

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."

A Quick One Question Survey (seriously, 30 seconds) by Dwayne Castle

A Quick One Question Survey (seriously, 30 seconds) by Dwayne Castle

What do you believe is your biggest challenge with relating to other people- associates, friends, family, customers, etc.? Take this 30-second, one question survey.

Bad Words and Customers (and granny, too) by Dwayne Castle

Bad Words and Customers (and granny, too) by Dwayne Castle

Being out to sea, sharing life with hundreds of guys from around the country and from various backgrounds brought out a bit of the barbarian in me. Many of us didn't have much in common, but there is a reason for the phrase "he swears like a drunken sailor"...

I've Been Everywhere, Man (and the grass is all the same) by Dwayne Castle

I've Been Everywhere, Man (and the grass is all the same) by Dwayne Castle

"When you start thinking that life isn’t quite what you were hoping for and that it would be better “if only” you lived elsewhere or that because of circumstances..."

Time To Change That Dial (away from selfishness) by Dwayne Castle

Time To Change That Dial (away from selfishness) by Dwayne Castle

"If you're like me it was probably a little eye opening, which is great because we won't fix a problem if we don't recognize that there is a problem. " 

IT'S NOT MY JOB (but I'd love to help) by Dwayne Castle

IT'S NOT MY JOB (but I'd love to help) by Dwayne Castle
"Go out of your way for someone... do it joyfully and without expectation of anything in return and you will find a new depth to the joy you have on your job, with your friends, and at home."

Say What? (The Importance of Manners) by Dwayne Castle

Say What? (The Importance of Manners) by Dwayne Castle

I want small-businesses to succeed. In order for that to happen, they need to be able to compete with the major chains, big box stores, and online retailers. It won't happen if customers don't feel good about being in your presence.

I'm Not An Idiot (but even if I was...) by Dwayne Castle

I'm Not An Idiot (but even if I was...) by Dwayne Castle

Here is a tip for small business owners and anybody involved in any aspect of the sales and service departments of any business- don't make your customer look or feel stupid. It's bad for business.

Never Apologize (unless you want to build relationships)

Never Apologize (unless you want to build relationships)

Generally speaking, we have forgotten how to deliver an appropriate expression of remorse. That is, if we even deliver one at all. I've received plenty of poorly executed apologies (and probably delivered more than a few). Let's talk about some of them.

Getting Personal (with the sissy coffee)

Getting Personal (with the sissy coffee)

When you demonstrate a sincere happiness at serving others, people want to be near you and I don't need to spell out for you why that is good for your small business.

Putting Others First (It's not about you)

Putting Others First (It's not about you)

"...we all need to be able to vent and get things out of our system. How about not doing that to the stranger who has chosen to spend his time and money with you. That is not a relationally driven experience and it certainly is NOT good for business."

Five Tips For Putting Your Best Face Forward

Five Tips For Putting Your Best Face Forward

For those with the opportunity to observe it, your facial expression plays into the perceptions they may have of your competence or of the care you have for them. Unfortunately, what it says isn't always the truth and that could be bad news for you in the area of customer engagement or with any other relationship in your life.