“Over the course of the last few generations, we've lost our understanding of how to connect with others. In this social era, thanks in large part to technology, we've unlearned the art of being social. We've grown in our ability to manipulate people to get what we want, and we've lost our conflict resolution skills as well as our ability to...”
"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."
For those with the opportunity to observe it, your facial expression plays into the perceptions they may have of your competence or of the care you have for them. Unfortunately, what it says isn't always the truth and that could be bad news for you in the area of customer engagement or with any other relationship in your life.