This graphic can help you determine if external cultural issues are impacting your business and at what cost.
I'm not on a crusade to end social media or texting but I am on a mission to make us more aware of the people in front of us than the happenings on our devices.
I want small-businesses to succeed. In order for that to happen, they need to be able to compete with the major chains, big box stores, and online retailers. It won't happen if customers don't feel good about being in your presence.
Here is a tip for small business owners and anybody involved in any aspect of the sales and service departments of any business- don't make your customer look or feel stupid. It's bad for business.