professional

A Quick One Question Survey (seriously, 30 seconds) by Dwayne Castle

A Quick One Question Survey (seriously, 30 seconds) by Dwayne Castle

What do you believe is your biggest challenge with relating to other people- associates, friends, family, customers, etc.? Take this 30-second, one question survey.

Bad Words and Customers (and granny, too) by Dwayne Castle

Bad Words and Customers (and granny, too) by Dwayne Castle

Being out to sea, sharing life with hundreds of guys from around the country and from various backgrounds brought out a bit of the barbarian in me. Many of us didn't have much in common, but there is a reason for the phrase "he swears like a drunken sailor"...

Time To Change That Dial (away from selfishness) by Dwayne Castle

Time To Change That Dial (away from selfishness) by Dwayne Castle

"If you're like me it was probably a little eye opening, which is great because we won't fix a problem if we don't recognize that there is a problem. " 

The Invisible Wall (we hear you back there) by Dwayne Castle

The Invisible Wall (we hear you back there) by Dwayne Castle

"...we can sometimes fall into a trap called "familiarity". We make the workplace "ours" and forget that it exists for the customer. We talk amongst ourselves as if there is an invisible wall separating our words from the customer's ears and take..."  

Say What? (The Importance of Manners) by Dwayne Castle

Say What? (The Importance of Manners) by Dwayne Castle

I want small-businesses to succeed. In order for that to happen, they need to be able to compete with the major chains, big box stores, and online retailers. It won't happen if customers don't feel good about being in your presence.

I'm Not An Idiot (but even if I was...) by Dwayne Castle

I'm Not An Idiot (but even if I was...) by Dwayne Castle

Here is a tip for small business owners and anybody involved in any aspect of the sales and service departments of any business- don't make your customer look or feel stupid. It's bad for business.

Putting Others First (It's not about you)

Putting Others First (It's not about you)

"...we all need to be able to vent and get things out of our system. How about not doing that to the stranger who has chosen to spend his time and money with you. That is not a relationally driven experience and it certainly is NOT good for business."

Five Tips For Putting Your Best Face Forward

Five Tips For Putting Your Best Face Forward

For those with the opportunity to observe it, your facial expression plays into the perceptions they may have of your competence or of the care you have for them. Unfortunately, what it says isn't always the truth and that could be bad news for you in the area of customer engagement or with any other relationship in your life.