"ATTENTION BUSINESS OWNERS- You’ve got this! We, as a community, believe in you and the potential of your small business. We want you to succeed."
“Over the course of the last few generations, we've lost our understanding of how to connect with others. In this social era, thanks in large part to technology, we've unlearned the art of being social. We've grown in our ability to manipulate people to get what we want, and we've lost our conflict resolution skills as well as our ability to...”
“Sometimes, it seems, we wait for special occasions or special people to give our best. It's almost like we think good character (kindness, empathy, patience, etc.) is in limited supply, so we save it for our friends and family or for those we believe will somehow benefit us.”
"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."
"...A "numbers only" approach leads to employees being treated the same as the company car with the exception that the vehicle gets scheduled for routine maintenance."
"When we allow for moments of introspection, real course corrections can take place and new ground, seized. Through the acknowledgement that other perspectives are at least as worthy as our own..."