lifestyle

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

WHAT IS RELATIONALLY DRIVEN (in a nutshell?) by Dwayne Castle

Over the course of the last few generations, we've lost our understanding of how to connect with others. In this social era, thanks in large part to technology, we've unlearned the art of being social. We've grown in our ability to manipulate people to get what we want, and we've lost our conflict resolution skills as well as our ability to...”

EVERYDAY FANCY (don't wait for special) by Dwayne Castle

EVERYDAY FANCY (don't wait for special) by Dwayne Castle

“Sometimes, it seems, we wait for special occasions or special people to give our best.  It's almost like we think good character (kindness, empathy, patience, etc.) is in limited supply, so we save it for our friends and family or for those we believe will somehow benefit us.”

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

The Culture Beyond (employees have baggage) Post Two in the Employee Retention Series by Dwayne Castle

"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."

Bad Words and Customers (and granny, too) by Dwayne Castle

Bad Words and Customers (and granny, too) by Dwayne Castle

Being out to sea, sharing life with hundreds of guys from around the country and from various backgrounds brought out a bit of the barbarian in me. Many of us didn't have much in common, but there is a reason for the phrase "he swears like a drunken sailor"...

Time To Change That Dial (away from selfishness) by Dwayne Castle

Time To Change That Dial (away from selfishness) by Dwayne Castle

"If you're like me it was probably a little eye opening, which is great because we won't fix a problem if we don't recognize that there is a problem. " 

SMALL BUSINESS SATURDAY (the season to step up) by Dwayne Castle

SMALL BUSINESS SATURDAY (the season to step up) by Dwayne Castle
"ATTENTION BUSINESS OWNERS- You’ve got this! We, as a community, believe in you and the potential of your small business. We want you to succeed."

Back Off! (and other ways to say "don't hire me") By Dwayne Castle

Back Off! (and other ways to say "don't hire me") By Dwayne Castle
From your public persona- that is, your activities and conversations, would people think it likely for you to be a positive representation of their brand? Would the image you portray away from work be one with whom others would want to invest their time, effort, and resources?

Survey Says (we've got some work to do) by Dwayne Castle

Survey Says (we've got some work to do) by Dwayne Castle

A small business will never compete with big box retailers, corporate franchises, or the on-line retail industry if people don't like to frequent the establishment. The good news is... READ MORE

Never Apologize (unless you want to build relationships)

Never Apologize (unless you want to build relationships)

Generally speaking, we have forgotten how to deliver an appropriate expression of remorse. That is, if we even deliver one at all. I've received plenty of poorly executed apologies (and probably delivered more than a few). Let's talk about some of them.