“Sometimes, it seems, we wait for special occasions or special people to give our best. It's almost like we think good character (kindness, empathy, patience, etc.) is in limited supply, so we save it for our friends and family or for those we believe will somehow benefit us.”
"Many employers...routinely welcome a person into "the family", put them on the payroll, and then do anything but treat them like a member of a healthy and productive family... employees are grownups who will “get their act together” or simply be replaced. Because that's what families do, replace one troubled child with another..."